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Delivery
The acceptance of your order becomes effective with our dispatch of the
goods. We deliver as long as the articles are on stock. Our online database
is constantly being updated in order to ensure the availability of the
goods offered in our online shop. Ask39.com on principle reserves the right
of rescission from a sales agreement. This can occur in case of repeated
problems connected with dispatch, delivery or returns.
Ordered goods are normally shipped within three day after receipt of the
order. In case of prepayment goods are normally shipped within two day
after the monies have been credited to one of our accounts.
Warranty
Should any of the delivered articles
have obvious material or manufacturing defects including transport damages,
please notify us immediately. For all further defects of the goods noted
during the legal warranty period the legal rights of performance, removal
of defects or new delivery apply according to our choice. In case of the
unavailability of an ordered or substitute article we are entitled to
withdraw from the obligation of delivery while simultaneously engaging
ourselves to inform you immediately of the unavailability and to refund any
possible trade-offs without delay.
Exchange and return
You can take your time trying on the delivered goods. Should an article
fail to meet your expectations, please return it to us within 14 days of
receipt unused, undamaged and in the original packaging.
Right to return goods:
You can return delivered goods within 14 days without giving any specific
reason by shipping them back to us. The time period starts at the earliest
with your receipt of the goods and this information. Shipping the goods or
the request for return on time is sufficient to observe this deadline. In
any case the return shipment will not be at our risk and expense.
Consequence of returning goods:
In case of an effective return of goods the trade-offs mutually received
are to be rescinded and if need be any usages (e.g. advantages of use) to
be given up. In case of a devaluation of the goods a reimbursement may be
demanded. This does not apply when the devaluation can be ascribed
exclusively to an examination of the goods as it might have taken place in
a retail shop. Incidentally you can avoid the obligation of reimbursement by
not handling the goods as your property and by refraining from any action
that might lead to a devaluation (hence please stay partially dressed even
when trying on underwear).
In case of all return shipments from abroad: We do not accept freight
collect! We will refund the regular expenses for return shipments. For
return shipments please choose the most inexpensive shipping rates.
Shipping and handling
Charges for shipping, handling and
insurance of the goods vary according to the mode of dispatch of your
choice. For the shipping charges to be paid by you proportionally please
check the table below. Incidental taxes and customs duties for shipment to
countries outside of the European Union (EU) will be borne by you. Shipping
charges, COD fees, taxes and customs duties are nonrefundable. Delivery outside EU 12.90 EUR.
Prices and payment
We will charge the prices applicable on the day of your order. Additional
services will be charged separately. Payment may be made on PayPal or
prepayment.
Payment via credit card / PayPal
Your credit card will normally be charged on the day of delivery.
Payment via prepayment
Delivery of the goods normally takes place within three days after the
monies have been credited to one of our accounts. The customer bears the
ensuing transfer costs for all transfers.
If you have any question please e-mail us: info@ask39.com
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